{"id":9878,"date":"2019-11-21T00:00:00","date_gmt":"2019-11-21T00:00:00","guid":{"rendered":"https:\/\/abeille-preprod.eliott-markus.cloud\/arnaque-support-technique\/"},"modified":"2019-11-21T00:00:00","modified_gmt":"2019-11-21T00:00:00","slug":"arnaque-support-technique","status":"publish","type":"post","link":"https:\/\/abeille.law\/en\/arnaque-support-technique\/","title":{"rendered":"Zoom sur les arnaques au faux support technique"},"content":{"rendered":"<h2>Effrayer des internautes afin de les inciter \u00e0 contacter un faux support technique est une m\u00e9thode tr\u00e8s pris\u00e9e des escrocs.<\/h2>\n<p>Une fen\u00eatre appara\u00eet sur l\u2019\u00e9cran de l\u2019ordinateur. Elle signale que Windows vient de d\u00e9tecter la pr\u00e9sence d\u2019un virus dangereux et invite l\u2019utilisateur de la machine \u00e0 appeler le service \u00ab\u00a0<em>support<\/em>\u00a0\u00bb de Microsoft sans attendre ou \u00e0 t\u00e9l\u00e9charger un logiciel seul apte \u00e0 r\u00e9gler le probl\u00e8me. Dans le feu de l\u2019action, certains s\u2019ex\u00e9cuteront et paieront quelques dizaines, voire centaines d\u2019euros, un <strong>faux antivirus ou un service de d\u00e9pannage bidon<\/strong>. Explications.<\/p>\n<p>Cette escroquerie tr\u00e8s r\u00e9pandue porte le nom \u00ab\u00a0<strong><em>d\u2019arnaque au faux support informatique<\/em><\/strong>\u00a0\u00bb. Vous l\u2019aurez compris, elle consiste \u00e0 effrayer la victime (via une fen\u00eatre web, un SMS, un courriel\u2026) afin de l\u2019inciter \u00e0 contacter un pseudo service support qui, moyennant finance, via un faux d\u00e9pannage en ligne ou la fourniture d\u2019un logiciel inutile, r\u00e8glera un probl\u00e8me qui, en fait, n\u2019existe pas. Pour \u00ab\u00a0<em>rassurer<\/em>\u00a0\u00bb la victime, les escrocs n\u2019h\u00e9sitent pas \u00e0 se faire passer pour des entreprises r\u00e9put\u00e9es disposant r\u00e9ellement d\u2019un support technique (\u00e9diteur de syst\u00e8me d\u2019exploitation, de logiciels bureautiques, d\u2019antivirus, fabricant de mat\u00e9riel informatique, \u00e9diteur de moteur de recherche ou de navigateur\u2026).<\/p>\n<h2>Quelques r\u00e8gles \u00e0 suivre<\/h2>\n<p>Compte tenu du nombre important d\u2019arnaques au faux support technique, le site public de <a title=\"Cybermalveillance.gouv | Site gouvernemental\" href=\"https:\/\/www.cybermalveillance.gouv.fr\/contenus-de-sensibilisation\/\" target=\"_blank\" rel=\"noopener\">cyber mal-suiveillance<\/a>\u00a0a r\u00e9cemment mis en ligne une fiche pratique pr\u00e9sentant la conduite \u00e0 tenir pour \u00e9viter de se faire avoir ou pour limiter les d\u00e9g\u00e2ts.<\/p>\n<p>Les auteurs de la fiche pr\u00e9cisent ainsi qu\u2019apr\u00e8s apparition du message sur l\u2019ordinateur\u00a0:<\/p>\n<ul>\n<li>il ne faut jamais r\u00e9pondre (et surtout ne jamais appeler le num\u00e9ro indiqu\u00e9 ou cliquer sur le lien propos\u00e9)\u00a0;<\/li>\n<li>il est conseill\u00e9 de <strong>red\u00e9marrer la machine<\/strong> (cela est g\u00e9n\u00e9ralement suffisant pour faire dispara\u00eetre le faux message d\u2019alerte. Si ce n\u2019est pas le cas, il faut purger le cache du navigateur, supprimer les cookies et r\u00e9initialiser les param\u00e8tres du navigateur par d\u00e9faut, voire r\u00e9installer le navigateur)\u00a0;<\/li>\n<li>il faut lancer une analyse antivirus\u00a0;<\/li>\n<li>il faut faire opposition pour bloquer l\u2019\u00e9ventuel paiement effectu\u00e9 (virement, carte bancaire\u2026)\u00a0;<\/li>\n<li>il faut signaler les faits sur la <a title=\"Internet-signalement.gouv | Site gouvernemental\" href=\"http:\/\/www.internet-signalement.gouv.fr\" target=\"_blank\" rel=\"noopener\">plate-forme gouvernementales<\/a>\u00a0et, le cas \u00e9ch\u00e9ant, porter plainte.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Effrayer des internautes afin de les inciter \u00e0 contacter un faux support technique est une m\u00e9thode tr\u00e8s pris\u00e9e des escrocs. Une fen\u00eatre appara\u00eet sur l\u2019\u00e9cran de l\u2019ordinateur. Elle signale que Windows vient de d\u00e9tecter la pr\u00e9sence d\u2019un virus dangereux et invite l\u2019utilisateur de la machine \u00e0 appeler le service \u00ab\u00a0support\u00a0\u00bb de Microsoft sans attendre ou [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[190],"tags":[],"class_list":["post-9878","post","type-post","status-publish","format-standard","hentry","category-juridiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zoom sur les arnaques au faux support technique | Abeille Avocats<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abeille.law\/arnaque-support-technique\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zoom sur les arnaques au faux support technique | Abeille Avocats\" \/>\n<meta property=\"og:description\" content=\"Effrayer des internautes afin de les inciter \u00e0 contacter un faux support technique est une m\u00e9thode tr\u00e8s pris\u00e9e des escrocs. 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